FAQ

For more information, please contact our tech support:

soporte@aureal-tech.com
(54 11) 4674-3502

Office hours:
10:00 a.m. to 4:00 p.m.

Do i need any driver or software for my Aureal audio interface to work?

Our audio interfaces are class compliant (PLUG & PLAY), which means that it will be automatically installed when plugged to the computer. Nevertheless, Windows XP/VISTA/7, there will be a relatively high latency. To solve this issue is convenient to install an ASIO driver, like the ones available in the "Downloads" section of our website, or the ASIO4ALL, that you can find at www.asio4all.com

In case you are using Mac OSX you don't need the ASIO driver.

For more information about the ASIO protocol you can check this link: http://es.wikipedia.org/wiki/Audio_Stream_Input/Output

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Do Aureal MIDI keyboard controllers work on Mac OSX?

Yes, they do!

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After the installation there is no MIDI keyboard controller...what is to do?

In some Windows versions our keyboards appeared as "USB audio device", "MIDI CONTROLLER" or "USB composed device". You should choose this option as the MIDI input in you recoding software or virtual instrument.

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The keyboard is already instaled, but there is no sound...why?

Our MIDI controller keyboards do not have own sound bank. You need an external sound bank, like computer software/virtual instrument or external sound modules.
Note: the keyboard must be selected as the MIDI input in the software/virtual instrument.

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While playing a virtual instrument with my keyboard, there is a delay…what is to do?

This is not a problema of the MIDI keyboard, it is a problem of your audio interface, its drivers and its settings. In case you are using an "on board" audio interface, meaning an interface that comes with the motherboard, wich are aften low quality, you can try installing the asio4all driver, that is free downloading at www.asio4all.com. This will reduce latency considerably.

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My Aureal keystation is correctly installed in Windows XP, but I cannot see it as a MIDI input in my DAW software. What is the problem?

This is a typical Windows XP fault, when you have a Logitech or Labtec device installed in your system, such as a Webcam etc. The Logitech drivers do not work with the Windows XP class compliant installation, and prevents, that you can see the class compliant driver in your music software.
Normally it works, to de-install the Logitech device, then re-install the MIDI keyboard again on a different USB port, and it will work. After this you can re-install your Logitech device, and both devices will work.

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I cannot activate the Magix Samplitude SE software.

Please contact the Magix Support: activation@magix.net

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